Director of Front Office

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Aloft by Marriott Singapore Novena invites a seasoned Front Office leader to direct and coordinate all Front Office operations, delivering efficient, proactive and delightful service while supporting the property's financial and guest satisfaction objectives.

The role offers potential growth to Director of Rooms, with opportunities to mentor team members, uphold brand standards, and collaborate with Revenue, Security and Engineering to drive success and guest experiences.

Responsibilities

• Achieve maximum customer satisfaction scores across Marriott reviews and Brand Audits.
• Enhance team motivation, productivity and progression.
• Initiate proactive communication with VIPs and regular guests.
• Maximise room revenue with revenue team through up-sell and inventory management.
• Ensure associates are trained in Fire, Life & Safety, Security and Emergency Responses.
• Manage budget, P&L, weekly forecasting and cost management.
• Conduct performance evaluations and communicate expectations.
• Conduct inspections to ensure brand standards and regulatory compliance.
• Celebrate successes and recognize team contributions.
• Manage department operations and cover Hotel Manager duties when needed.
• Perform supervisory tasks such as recruitment, discipline and performance assessments.
• Oversee ongoing department operations.

Job description

Begin. Belong. Become.

Join our Vibrant Team at Aloft by Marriott Singapore Novena!

At Aloft by Marriott Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready tobeginyour purpose,belongto an amazing vibrant team, andbecomethe best version of yourself? We are ready to shape you!

Job Summary

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and delightful services, ensuring Aloft by Marriott Singapore Novena achieves its financial, guest satisfaction and team member objectives. This role also offers opportunities for career growth, with the potential to progress to Director of Rooms.

Job Responsibilities

• 1. Achieve maximum customer satisfaction scores in Marriott reviews, TripAdvisor, all customer feedback, mystery shoppers and Brand Service Audits.
• 2. Enhance team members' motivation, productivity, and progression.
• 3. Initiate proactive communication with VIPs, regular guests, within the department and external department colleagues.
• 4. Maximise room revenue by working closely with the Director of Revenue and Reservation Sales Manager in terms of up-sell/cross sell, add on benefits, room inventory & etc., to achieve or exceed the given budget.
• 5. Ensure all associates are trained in Fire, Life & Safety, Security and Emergency Responses in conjunction with the Director of Security and Director of Engineering.
• 6. Manage budget, capital expenditure, profit & loss, weekly forecasting, and cost management to achieve budgeted rooms profit.
• 7. Conduct performance evaluations, communicate performance expectations in accordance with job descriptions for each position, monitor progress.
• 8. Conduct regular inspections and audits to ensure adherence to brand standards and regulatory requirements.
• 9. Celebrate successes and publicly recognizes the contributions of team members.
• 10. Manage / run the operations of the department and be on duty in the absence of Hotel Manager.
• 11. Perform supervisory or executive functions such as influence or make decisions on manpower issues such as recruitment, discipline, termination of employment, assessment of performance and reward.
• 12. Manage or run the operations of the department.