Head of Front Office & Guest Experience

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Aloft by Marriott Singapore Novena invites a seasoned Front Office leader to direct and coordinate all Front Office operations, delivering efficient, proactive and delightful service while supporting the property's financial and guest satisfaction objectives.

The role offers potential growth to Director of Rooms, with opportunities to mentor team members, uphold brand standards, and collaborate with Revenue, Security and Engineering to drive success and guest experiences.

Responsibilities

• Achieve maximum customer satisfaction scores across Marriott reviews and Brand Audits.
• Enhance team motivation, productivity and progression.
• Initiate proactive communication with VIPs and regular guests.
• Maximise room revenue with revenue team through up-sell and inventory management.
• Ensure associates are trained in Fire, Life & Safety, Security and Emergency Responses.
• Manage budget, P&L, weekly forecasting and cost management.
• Conduct performance evaluations and communicate expectations.
• Conduct inspections to ensure brand standards and regulatory compliance.
• Celebrate successes and recognize team contributions.
• Manage department operations and cover Hotel Manager duties when needed.
• Perform supervisory tasks such as recruitment, discipline and performance assessments.
• Oversee ongoing department operations.

Job description

Aloft by Marriott Singapore Novena invites a seasoned Front Office leader to direct and coordinate all Front Office operations, delivering efficient, proactive and delightful service while supporting the property's financial and guest satisfaction objectives.

The role offers potential growth to Director of Rooms, with opportunities to mentor team members, uphold brand standards, and collaborate with Revenue, Security and Engineering to drive success and guest experiences.