Hotel Front Office Operations Leader — Guest Experience

Travelodge Hotels - Asia; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Travelodge Hotels - Asia is seeking a Duty Manager to supervise daily Front Office operations, ensuring exceptional guest service and a safe, efficient workplace. You will lead a team across shifts, manage check-in/out, billing, bookings, and policy adherence while coordinating with other departments to deliver smooth hotel operations.

Responsibilities include night audit oversight, emergency procedures, and crisis management to protect guests and staff, with a focus on continuous service

Qualifications

• Minimum Degree in Hotel Management or related field.
• Experience in Front Office in hospitality or service industry preferred.
• Ability to work in rotating shifts; learn quickly.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise Front Office team and maintain high knowledge of products and services.
• Handle check-in/check-out and understand billing procedures.
• Understand booking and cancellation policies.
• Resolve guest complaints and provide service recovery.
• Understand night audit procedure with hotel PMS.
• Communicate operation updates and promotions across staff.
• Implement emergency response protocols and safeguard guests and staff.
• Manage crisis situations to minimize impact on guest safety and hotel operations.

Skills

Front Office Leadership

Customer Service

Communication

Shift Management

Education

Bachelor's degree in Hotel Management

Tools

Hotel PMS

POS

Job description

Travelodge Hotels - Asia is seeking a Duty Manager to supervise daily Front Office operations, ensuring exceptional guest service and a safe, efficient workplace. You will lead a team across shifts, manage check-in/out, billing, bookings, and policy adherence while coordinating with other departments to deliver smooth hotel operations.

Responsibilities include night audit oversight, emergency procedures, and crisis management to protect guests and staff, with a focus on continuous service