Night Duty Manager - Front Office & Guest Services Lead

Travelodge Hotels - Asia; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Travelodge Hotels - Asia is seeking a Duty Manager to oversee nightly hotel operations, ensuring exceptional guest service and safety. You will supervise the Front Office team, handle guest inquiries, and ensure smooth night audit procedures with the PMS system.

The role requires a degree in Hotel Management or related field, with Front Office experience preferred. You will work on a permanent night shift and may cover Reservations as needed in a fast-paced hospitality environment.

Qualifications

• Permanent night shift required.
• Degree in Hotel Management or related field.
• Front Office experience in hospitality preferred.
• Able to work in 3 rotating shifts and cover Reservations when needed.

Responsibilities

• Oversee daily Front Office operations and guest service.
• Supervise Front Office team to maintain high performance and product knowledge.
• Handle guest inquiries and provide service recovery.
• Manage night audit procedures with the hotel PMS system.
• Enforce emergency response protocols to safeguard guests and staff.
• Coordinate with other departments to ensure smooth hotel operations.
• Handle administrative tasks including filing, purchasing pantry supplies, and maintaining front office stations.

Skills

Interpersonal skills

Team leadership

Customer service

Multitasking

Education

Degree in Hotel Management

Tools

PMS system

Job description

Travelodge Hotels - Asia is seeking a Duty Manager to oversee nightly hotel operations, ensuring exceptional guest service and safety. You will supervise the Front Office team, handle guest inquiries, and ensure smooth night audit procedures with the PMS system.

The role requires a degree in Hotel Management or related field, with Front Office experience preferred. You will work on a permanent night shift and may cover Reservations as needed in a fast-paced hospitality environment.