Front Office Duty Manager: Guest Experience Leader

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hilton International Asia Pacific PTE LTD is seeking a Duty Manager to assist the Front Office Manager in overseeing daily Front Office operations and ensuring profitability, guest satisfaction, and high service standards.

The role requires strong leadership, effective communication with guests and staff, and the ability to train and coach frontline teams. Night shift duties may be performed, and Hilton Honors alignment is expected as part of guest service excellence.

Qualifications

• Ability to read, write, speak and understand English for effective communication with guests and colleagues.
• Strong interpersonal skills to ensure guest satisfaction and teamwork.
• Excellent numerical understanding for operational analysis and billing.
• Thorough organizational and supervisory capabilities to lead a Front Office team.
• Ability to maintain discipline, coach staff and conduct performance reviews.
• Resilience to work under pressure during peak periods.
• Familiarity with hotel operating systems and data input processes.

Responsibilities

• Coordinate day-to-day Front Office operations to ensure profitability and guest satisfaction.
• Train, supervise, counsel and discipline Front Office staff as required.
• Monitor lobby activity, assign staff, and manage VIP reservations and amenities.
• Input inventory and rate changes in the system and respond to special requests.
• Analyze daily/weekly forecasts and adjust staffing and service levels accordingly.
• Lead by example to motivate the team and handle nightshift responsibilities when needed.

Skills

English proficiency

Interpersonal skills

Mathematical proficiency

Organizational skills

Supervisory skills

Stay composed under pressure

Hotel operating system knowledge

Tools

Hotel operating system

Job description

Hilton International Asia Pacific PTE LTD is seeking a Duty Manager to assist the Front Office Manager in overseeing daily Front Office operations and ensuring profitability, guest satisfaction, and high service standards.

The role requires strong leadership, effective communication with guests and staff, and the ability to train and coach frontline teams. Night shift duties may be performed, and Hilton Honors alignment is expected as part of guest service excellence.