Front Office Duty Manager: Lead Guest Experience

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

Hilton is seeking a Duty Manager to lead daily Front Office operations and ensure exceptional guest stays from arrival to departure. You will supervise the Front Office team, handle guest concerns with professionalism, and guide staff to deliver consistent service excellence.

The role involves managing VIP reservations, payroll and scheduling, and acting as Night Manager when required. Strong English communication, supervisory experience, and calm under pressure are essential.

Qualifications

• Able to read, write, speak and understand English to communicate effectively with guests and employees.
• Ability to interview, train, supervise, evaluate and counsel Front Office team members.
• Strong interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension for operations and forecasting.
• Thorough organization and supervisory skills.
• Capable of working under pressure during busy periods.

Responsibilities

• Communicate directions to team and monitor performance.
• Recruit, train, supervise and appraise Front Office staff.
• Monitor lobby traffic and manage VIP/reservations handling.
• Input inventory and rate changes for in-house guests.
• Prepare daily/weekly forecasts of arrivals and departures.
• Lead Front Office team and resolve guest concerns.
• Be a coach and mentor to team members, ensuring standards and targets are met.
• Oversee night duties as Night Manager when needed.
• Ensure training and onboarding for new team members.

Skills

English proficiency

Customer service

Interpersonal skills

Mathematical skills

Organization & supervision

Work under pressure

Job description

Hilton is seeking a Duty Manager to lead daily Front Office operations and ensure exceptional guest stays from arrival to departure. You will supervise the Front Office team, handle guest concerns with professionalism, and guide staff to deliver consistent service excellence.

The role involves managing VIP reservations, payroll and scheduling, and acting as Night Manager when required. Strong English communication, supervisory experience, and calm under pressure are essential.