Guest Experience Leader: VIP & Front Office

Hilton Worldwide Holdings Inc.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Go Hilton travel program (110 nights)

Health & welfare benefits

Job summary

Hilton Worldwide Holdings Inc. is seeking a Guest Experience Manager in Singapore to oversee front office operations and guest services, ensuring exceptional service for all guests. You will manage VIP check‑ins/outs, resolve concerns, and lead a team of guest experience representatives to uphold brand standards.

The role focuses on delivering memorable stays, training staff, and maintaining high levels of hospitality across Executive Floor and related departments.

Qualifications

• Good communication and interpersonal skills required.
• Experience supervising Front Office, Guest Relations or Executive Lounge.
• Knowledge of VIP handling and guest profiling.
• Ability to manage budgets and expenses.
• Proficient in coordinating across departments.

Responsibilities

• Manage the performance of the Guest Experience team.
• Lead hiring, training and development of the Guest Experience team.
• Schedule team members according to staffing plans.
• Deliver high service standards to exceed guest expectations.
• Handle guest inquiries and complaints promptly and professionally.
• Coordinate VIP arrivals with hotel departments.
• Maintain guest profiles and preferences for personalised service.
• Collaborate across Front Office, Housekeeping and Sales.

Skills

Communication skills

Interpersonal skills

Team leadership

Front Office operations

Guest handling

Service recovery

Education

Hotel Management qualification

Job description

Hilton Worldwide Holdings Inc. is seeking a Guest Experience Manager in Singapore to oversee front office operations and guest services, ensuring exceptional service for all guests. You will manage VIP check‑ins/outs, resolve concerns, and lead a team of guest experience representatives to uphold brand standards.

The role focuses on delivering memorable stays, training staff, and maintaining high levels of hospitality across Executive Floor and related departments.