Lead Front Office & VIP Service — Senior Duty Manager

Far East Hospitality; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

Far East Hospitality is seeking a Duty Manager to oversee day-to-day Front Office operations and other departments, ensuring smooth service and adherence to hotel standards. You will supervise reception, cashier, reservations, and related staff while maintaining a guest-first approach.

The role requires a Diploma in Hospitality or related field, 2-3 years of supervisory hotel experience, and proficiency in Opera PMS. Willingness to work rotating shifts and weekends is essential.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• 2-3 years Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Direct, monitor, and supervise day-to-day activities of all Front Office sections and other operational departments.
• Ensure smooth operations and customer service satisfaction in line with hotel standards and policies.
• Supervise Front Office sections (reception, cashier, telephone, reservations, baggage) and monitor staff performance.
• Assist in guest check-ins/check-outs and VIP arrivals; coordinate with relevant departments.
• Monitor room inventory and collaborate with Sales to optimize revenue and occupancy.
• Take part in training reception staff and maintain security and incident procedures.

Skills

Leadership

Communication

Problem-solving

Service orientation

Guest handling

Team supervision

Shift flexibility

Education

Diploma in Hospitality/Tourism

Hotel Operations knowledge

Tools

Opera PMS

Job description

Far East Hospitality is seeking a Duty Manager to oversee day-to-day Front Office operations and other departments, ensuring smooth service and adherence to hotel standards. You will supervise reception, cashier, reservations, and related staff while maintaining a guest-first approach.

The role requires a Diploma in Hospitality or related field, 2-3 years of supervisory hotel experience, and proficiency in Opera PMS. Willingness to work rotating shifts and weekends is essential.