Front Office Duty Manager — Guest Experience Lead

Dao by Dorsett AMTD Singapore; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

Dao by Dorsett AMTD Singapore invites an experienced Front Office Supervisor to oversee day-to-day operations of the Front Office, supervising Guest Services Agents, and ensuring top-tier guest satisfaction. This role reports to the Front Office Manager and emphasizes team leadership in a fast-paced hotel environment.

Key duties include coordinating with security and drivers, auditing staff, managing bookings in the PMS, handling VIP arrivals, and delivering on-the-job training.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• At least 4 years of Front Office operations experience, including 1 year in a supervisory role.
• Proficient in OPERA Cloud.
• Excellent spoken and written English communication.
• Ability to multi-task and work under pressure with tight deadlines.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Supervise the Senior Guest Services Agent and Guest Services Agent daily.
• Conduct daily audits of appearance, grooming and hygiene and lead daily briefing.
• Oversee lobby, entrance areas and related postures; monitor behavior.
• Evaluate shift checklists and ensure tasks are completed.
• Plan and document with Customer Service desk; assist agents with tasks.
• Conduct on-the-job training for all Guest Services Agents.
• Coordinate with Finance for periodic high balance checks.
• Check next day arrivals for booking accuracy and resident requests.
• Review reservation traces and resolve issues accordingly.
• Maintain accuracy of data in the Property Management System.

Skills

Communication skills

Interpersonal skills

Education

GCE O Level or equivalent

Tools

OPERA Cloud

Job description

Dao by Dorsett AMTD Singapore invites an experienced Front Office Supervisor to oversee day-to-day operations of the Front Office, supervising Guest Services Agents, and ensuring top-tier guest satisfaction. This role reports to the Front Office Manager and emphasizes team leadership in a fast-paced hotel environment.

Key duties include coordinating with security and drivers, auditing staff, managing bookings in the PMS, handling VIP arrivals, and delivering on-the-job training.