Front of House Manager

DAPAIDANG GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading restaurant group in Singapore is seeking a dynamic Manager for Business Operations & Sales. In this role, you will drive revenue through effective upselling and oversee front-of-house activities, ensuring a seamless dining experience. The ideal candidate will have a minimum of 3 years in a managerial position, a strong grasp of the F&B industry, and be fluent in both English and Mandarin. This position requires flexible working hours, including weekends and holidays, offering an exciting opportunity to lead a passionate team in a vibrant environment.

Qualifications

• Minimum 3 years in a managerial role in F&B industry, preferably in full-service or Chinese dining.
• Strong understanding of restaurant operations, cost control, and sales strategies.
• Fluent in English and Mandarin to communicate with diverse guests.

Responsibilities

• Drive sales through strategic upselling, promotions, and special events.
• Oversee daily floor operations including staff scheduling and table management.
• Manage front-of-house supplies and coordinate with suppliers.

Skills

Revenue growth strategies

Operational efficiency

Team leadership

Customer-centric approach

Conflict-resolution skills

Analytical skills

Education

Diploma in Hospitality, Business or related field

Job description

Key Responsibilities

Business Operations & Sales

• Revenue Growth: Drive sales through strategic upselling, promotions, and special events, collaborating with management to meet and exceed revenue targets.
• Operational Efficiency: Oversee daily floor operations, including staff scheduling, table management, and coordination with the kitchen to ensure seamless service flow and cost-effective operations.
• Inventory & Supplies Management: Monitor and manage front-of-house supplies (e.g., menus, tableware) and coordinate with suppliers to optimize stock levels and minimize costs.
• Performance Reporting: Provide detailed reports on sales performance, guest feedback, and operational challenges to senior management, offering actionable insights to improve business outcomes.
• Promotions & Marketing: Partner with the management team to develop and execute promotional campaigns and events to enhance brand visibility and customer engagement.

Team Leadership & Guest Experience

• Team Leadership: Manage, train, and motivate a team of front-of-house staff, including servers and hosts, to deliver exceptional service aligned with company standards.
• Guest Experience: Ensure a memorable dining experience by addressing guest needs, handling feedback, and resolving issues promptly and professionally.
• Service Standards: Uphold high standards of cleanliness, presentation, and compliance with food safety and hygiene regulations (e.g., SFA guidelines).
• Ad Hoc Duties: Undertake additional tasks as assigned by management to support overall restaurant operations.

Requirements

Business & Sales Acumen

• Experience: Minimum 3 years in a managerial role within the F&B industry, with a proven track record in driving sales and managing operations, preferably in a full-service restaurant or Chinese dining establishment.
• Business Insight: Strong understanding of restaurant operations, including POS systems, cost control, and sales strategies, with the ability to contribute to revenue growth.
• Analytical Skills: Ability to analyze sales reports and operational data to identify opportunities for improvement and implement effective solutions.

Leadership & Customer Focus

• Leadership Skills: Demonstrated ability to lead and inspire a team, with excellent interpersonal and conflict-resolution skills.
• Customer-Centric: Passion for delivering outstanding guest experiences with a proactive approach to addressing customer needs.
• Regulatory Knowledge: Familiarity with Singapore’s food safety regulations and industry standards.

Communication & Availability

• Language Proficiency: Fluent in English and Mandarin (written and spoken) to effectively communicate with both Mandarin-speaking and English-speaking guests.
• Availability: Willingness to work flexible hours, including weekends, public holidays, and peak dining periods.

Education

• Education: Diploma or equivalent in Hospitality, Business, or a related field is preferred but not mandatory.