Front-of-House Leader: Service & Ops Expert

Oak & Ember Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Oak & Ember Pte Ltd in Singapore is seeking an Assistant Restaurant Manager to ensure smooth daily operations, deliver excellent guest experiences, and lead a service-focused team. This role offers hands-on leadership and a focus on guest satisfaction in a fast-paced environment.

You will plan shifts, monitor SOPs, handle guest feedback, and assist in events, with involvement across front-of-house operations to maintain service excellence.

Qualifications

• 2–4 years of supervisory experience in F&B, preferably in a restaurant
• Strong leadership and people management skills
• Excellent communication and organizational abilities

Responsibilities

• Address guest complaints and feedback promptly during service
• Handle general enquiries and in-house delivery orders efficiently
• Assist in event planning, coordination, and set-up when required
• Ensure restaurant cleanliness, hygiene, and safety standards are consistently met
• Plan and prepare each shift to deliver excellent guest service and operational efficiency
• Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow
• Operate and cover Front-of-House stations, including hands-on service when required
• Oversee opening & closing procedures, including any ad-hoc tasks assigned by management
• Possesses strong knowledge of bar operations, including beverage preparation, cleanliness, and stock awareness to support smooth service

Skills

Leadership

Communication

Organizational skills

People management

Multitasking

Adaptability

Job description

Oak & Ember Pte Ltd in Singapore is seeking an Assistant Restaurant Manager to ensure smooth daily operations, deliver excellent guest experiences, and lead a service-focused team. This role offers hands-on leadership and a focus on guest satisfaction in a fast-paced environment.

You will plan shifts, monitor SOPs, handle guest feedback, and assist in events, with involvement across front-of-house operations to maintain service excellence.