Restaurant Operations & Service Excellence Manager

knds catering pte. ltd.; Singapore; On-site; SGD 45,000 - 90,000; Full time

Job summary

knds catering pte. ltd. is seeking an experienced Restaurant Manager to oversee daily front-of-house and back-of-house operations in a fast-paced Singapore venue. You will deliver superior service, manage staff performance, and optimize costs while maintaining brand standards.

The role requires strong leadership, F&B knowledge, and proficiency with restaurant software like OpenTable or PeachWorks. You will drive customer satisfaction and coordinate shifts, events, and supplier relations.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Strong customer service and leadership skills.
• Solid knowledge of F&B operations and menu items.
• Familiarity with restaurant management software.
• Ability to manage costs and budgeting.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Restaurant management

Customer service management

Leadership

Financial management

Staff training

Tools

OpenTable

PeachWorks

Job description

knds catering pte. ltd. is seeking an experienced Restaurant Manager to oversee daily front-of-house and back-of-house operations in a fast-paced Singapore venue. You will deliver superior service, manage staff performance, and optimize costs while maintaining brand standards.

The role requires strong leadership, F&B knowledge, and proficiency with restaurant software like OpenTable or PeachWorks. You will drive customer satisfaction and coordinate shifts, events, and supplier relations.