Restaurant Manager: Lead Ops & Guest Experience

rska pte. ltd.; Singapore; Sur place; SGD 55 000 - 90 000; Plein temps

Résumé du poste

rska pte. ltd. in Singapore is seeking an experienced Restaurant Manager to coordinate daily operations, lead front-of-house and back-of-house teams, and ensure excellent service.

You will monitor product quality, manage staff performance, control costs, uphold sanitation standards, and drive brand promotion through local events and outreach.

Strong leadership, financial acumen and a proven track record in hospitality are required to deliver consistent results and guest satisfaction.

Qualifications

• Proven work experience as a Restaurant Manager or Restaurant General Manager.
• Proven customer service management experience.
• Extensive food & beverage knowledge to inform guests and staff.
• Familiarity with restaurant management software like OpenTable and PeachWorks.

Responsabilités

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Connaissances

Restaurant management

Leadership

Customer service management

Financial management

Outils

OpenTable

PeachWorks

Description du poste

rska pte. ltd. in Singapore is seeking an experienced Restaurant Manager to coordinate daily operations, lead front-of-house and back-of-house teams, and ensure excellent service.

You will monitor product quality, manage staff performance, control costs, uphold sanitation standards, and drive brand promotion through local events and outreach.

Strong leadership, financial acumen and a proven track record in hospitality are required to deliver consistent results and guest satisfaction.