Front Desk Specialist — Wellness & Appointments

NGEE ANN MEDICAL PTE. LTD.; Singapore; On-site; SGD 26,000 - 35,000; Full time

Job summary

Schonemama is seeking a friendly Receptionist to join our team, delivering warm front-desk support and a streamlined client experience. You will handle greeting, scheduling, inquiries, and basic admin tasks in a retail wellness setting.

The role requires excellent communication, positive attitude, strong organization, and proficiency with MS Office or scheduling software. Weekend shifts and 10am–8pm hours apply.

Qualifications

• Previous experience in receptionist or customer service role is preferred, ideally in a wellness or healthcare setting.
• Excellent communication & interpersonal skills, with the ability to handle multiple tasks & prioritize effectively.
• Proficiency in office software (e.g. MS Office) & experience with scheduling or management software is desirable.
• A positive attitude, strong organizational skills, and a commitment to provide exceptional customer service.

Responsibilities

• Greet clients & visitors with a warm & professional demeanor, ensuring a positive first impression.
• Manage and coordinate appointments, including bookings, cancellations, & rescheduling.
• Answer phone calls, respond to emails, & address client inquiries promptly & effectively.
• Perform administrative tasks such as filing, data entry, & maintaining accurate client records.
• Process client payments, issue receipts, and manage billing enquiries in accordance to company policies.
• Maintain the reception area & common spaces tidy and presentable, and handle maintenance or supply needs.
• Assist colleagues with scheduling, client information, and other administrative support as needed.
• Maintain strict confidentiality of client information & adhere to privacy regulations.

Skills

Communication

Interpersonal skills

MS Office

Scheduling software

Customer service

Job description

Schonemama is seeking a friendly Receptionist to join our team, delivering warm front-desk support and a streamlined client experience. You will handle greeting, scheduling, inquiries, and basic admin tasks in a retail wellness setting.

The role requires excellent communication, positive attitude, strong organization, and proficiency with MS Office or scheduling software. Weekend shifts and 10am–8pm hours apply.