Front Desk Concierge & Client Experience Lead

BEAUTIFUL MUM SERANGOON PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Ideal candidates have prior receptionist or customer service experience, strong communication skills, and proficiency in MS Office. Weekend work may be required; a diploma in office administration is a plus.

Qualifications

• Diploma or equivalent in office administration or related field is preferred.
• Experience in receptionist or customer service roles is advantageous.
• Proficiency with MS Office and scheduling/management software is desirable.

Responsibilities

• Greet clients and visitors with a warm, professional demeanor.
• Manage and coordinate appointments, including bookings, cancellations, and rescheduling.
• Answer phones, respond to emails, and address client inquiries promptly.
• Perform administrative tasks such as filing, data entry and maintaining client records.
• Process client payments, issue receipts, and handle billing enquiries per policy.
• Maintain reception and common areas, and support maintenance or supply needs.
• Assist colleagues with scheduling and client information as needed.
• Maintain client confidentiality and comply with privacy regulations.

Skills

Customer service

Communication

Organization

MS Office

Scheduling software

Data entry

Education

Diploma in Office Administration

Tools

Scheduling software

Job description

Ideal candidates have prior receptionist or customer service experience, strong communication skills, and proficiency in MS Office. Weekend work may be required; a diploma in office administration is a plus.