Front Desk Receptionist and Admin (Dental Clinic) (120)

IT CONSULTANCY & SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

IT Consultancy & Services Pte Ltd is seeking a receptionist to manage front desk duties, greet patients, and deliver exceptional customer service. The role includes scheduling future appointments, processing payments, and assisting with referrals and correspondence.

The ideal candidate will have reception experience, strong communication and interpersonal skills, and a professional work ethic with proactive initiative.

Qualifications

• Experience in receptionist/front desk roles.
• Strong customer service skills.
• Excellent communication and interpersonal abilities.
• Able to handle multiple tasks and adapt to change.
• Professional work ethic and proactive initiative.

Responsibilities

• Answer phone calls and greet visitors, providing customer service for patients and scheduling next appointments and payments.
• Sort and respond to mail and emails; process referral letters and send welcome/thank-you letters to patients and referrers.
• Sanitize, clean and prepare the treatment room for the next day; ensure lab work has arrived and report issues promptly.
• Support patient care from entry to exit, including appointment reminders, follow-ups, and post-treatment care.

Skills

Receptionist experience

Customer service

Communication skills

Team player

Attention to detail

Job description

Job Description:

• Perform Front desk duties such as answer phone calls, attend to customers and provide customer service for patients, scheduling next appointment and payment collection.
• Handles general correspondence by sorting and responding to mail and emails, processing referral letters, and sending welcome and thank-you letters to patients and referrers.
• Sanitize, clean and prepare the treatment room for the next day, ensuring lab work has arrived and promptly reporting any issues.
• Support patient care from entry to exit, including appointment reminders, follow-ups, and post-treatment care.

Requirement:

• Possess relevant receptionist/front desk or administrative experience
• Strong people management skills or customer service skills
• Team player with good communication skills and conflict resolution abilities.
• Adaptable to change and able to handle customer/patient issues effectively.
• Professional work ethic with attention to detail and proactive initiative.

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC