Patient Service Associate

ROYCE DENTAL GROUP PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS

Performance Bonus

Monthly Incentives

Medical and dental benefits

Personal development support

Job summary

ROYCE DENTAL GROUP PTE. LTD. is seeking a friendly and organised Front Desk / Receptionist to support daily operations at our Singapore clinics. You will handle patient inquiries, registration, payments and appointment scheduling while ensuring smooth clinic flow.

The role requires good communication, computer literacy and a team-oriented attitude; on-the-job training is provided for candidates with no prior experience. This is a full-time, on-site position with attractive staff benefits.

Qualifications

• Experience in dental/healthcare front desk or reception is advantageous.
• Computer literacy is required.
• Good command of spoken and written English; bilingualism is a plus.
• On-the-job training will be provided for candidates with no prior experience.

Responsibilities

• Attend to patient enquiries via call-in or walk-in promptly and courteously.
• Register patients for appointments or walk-in treatment.
• Discharge patients by dispensing medication, handling payments and scheduling next appointments.
• Collect payments accurately in cash, NETS, credit cards, etc.
• Enter treatment charges and sales in clinic management software.
• Issue medical receipts and medical certificates.
• File patients' treatment cards correctly.
• Maintain cleanliness and neatness of the clinic at all times.
• Support basic clinical tasks during peak hours or when assigned.

Skills

Communication skills

Team player

Interpersonal skills

English proficiency

Bilingual advantage

Tools

Clinic management software

Job description

Main responsibilities:

• To attend to all patients' enquiries, either through call-in or walk-in, promptly and courteously.

• To register patients either for appointment or walk-in treatment.

• Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

• To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

• To key in every treatment charges and sales of dental products in clinic management software.

• To issue medical receipts and medical certificates.

• To file patients' treatment cards correctly.

• To maintain the cleanliness and neatness of the clinic at all times.

• Support basic clinical tasks during peak hours or when assigned.

Requirements

• All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

• Computer literate.

• Team player with good communication and interpersonal skills.

• Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.

• On-the-job training will be provided to candidates with no prior experience.

Working Arrangement :

5 days work week inclusive of weekends/ night shifts

You may refer to our clinic locations from our website : www.roycedental.com.sg

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus and monthly Incentives

• Benefits for medical, dental care, personal development, education support and more