Front Desk Executive / Receptionist (Dental Clinic)

Aster Dental Specialists Pte. Ltd.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

AWS / 13th Month Bonus

Medical benefits

Annual leave

Job summary

Aster Dental Specialists Pte. Ltd. is seeking a friendly front desk receptionist to be the first point of contact for patients, handling registrations, bookings, and daily administrative tasks in our dental clinic.

You will manage appointment scheduling, patient inquiries, and billing with professionalism, using our clinic management software. Fluency in English and good communication are essential, with a patient-focused, collaborative approach in a small specialist team.

Qualifications

• Prior experience in a dental clinic front desk / receptionist role is highly preferred.
• Experience with Plato Clinic Management System is a strong advantage.
• Dental assisting / clinical support experience is a plus.
• Fluent in English with strong interpersonal and communication skills; multi-lingual ability is a bonus.

Responsibilities

• Greet arriving patients, manage registration, check-ins and maintain a welcoming reception area.
• Coordinate and manage appointment bookings, follow-ups, and daily clinician schedules using clinic software.
• Handle patient billing and daily POS closing, including multiple payment methods and insurance claims.
• Respond to phone, email, and patient inquiries regarding appointments and services.
• Maintain accurate patient records and manage referrals to ensure smooth front-desk operations.

Skills

Dental front desk

Receptionist experience

Plato Clinic Management System

Customer service

Multilingual ability

Computer literacy

Team collaboration

Tools

Plato Clinic Management System

Job description

About the role

This is a front desk receptionist position in a dental clinic. You will be the first point of contact for patients, managing their arrival experience, appointment scheduling, and administrative tasks. The role involves coordinating clinic operations, handling patient communications, and supporting the clinical team in a fast-paced healthcare environment.

Key responsibilities

• Greet arriving patients warmly, manage patient registration, check-ins, and maintain a welcoming reception area

• Coordinate and manage appointment bookings, follow-ups, and daily clinician schedules using clinic management software.

• Handle patient billing, payment collection (cash/NETS/credit card/Medisave/insurance claims), and daily point-of-sale closing

• Respond promptly to phone calls, emails, and patient inquiries regarding appointments, clinic services, and general procedures

• Maintain accurate patient medical records, manage correspondence/referrals, and ensure smooth front-desk daily operations

About you

• Prior experience in a dental clinic front desk / receptionist role is highly preferred.

• Experience with Plato Clinic Management System is a strong advantage.

• Dental Assisting / Clinical Support experience is a plus.

• Fluent in English with strong interpersonal and communication skills; multi-lingual ability is an added bonus.

• Customer-service oriented with a professional, friendly, and empathetic demeanor.

• Meticulous, organized, and proficient with basic computer applications.

• Able to work independently as well as collaboratively within a small specialist team.

Benefits

• Competitive salary package commensurate with experience

• Annual Wage Supplement (AWS / 13th Month Bonus)

• Medical benefits and paid annual leave

• Supportive, modern, and professional work environment