Front Desk Guest Experience Specialist

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent hotel chain in Singapore is seeking a Guest Services Officer to deliver exceptional service and enhance the guest experience. Key responsibilities include maintaining accurate billing, assisting with check-ins, and ensuring guest satisfaction. The ideal candidate has a minimum of GCE O levels and at least 1 year of relevant hotel experience. We offer competitive salaries and a variety of benefits, including discounts and training opportunities.

Benefits

Competitive salary

Room discounts

Full uniform provided

Qualifications

• Minimum 1 year of experience in a hotel front office environment.
• Quick witted and able to adapt to a fast-paced environment.
• Pleasant personality and strong interpersonal skills.

Responsibilities

• Deliver exceptional service to guests.
• Maintain cashier float and accurate daily reports.
• Assist guests with check-in and billing accuracy.
• Log security incidents according to hotel requirements.
• Upsell hotel products or services.

Skills

Interpersonal skills

Adaptability

Customer service

Education

GCE O levels

Job description

A prominent hotel chain in Singapore is seeking a Guest Services Officer to deliver exceptional service and enhance the guest experience. Key responsibilities include maintaining accurate billing, assisting with check-ins, and ensuring guest satisfaction. The ideal candidate has a minimum of GCE O levels and at least 1 year of relevant hotel experience. We offer competitive salaries and a variety of benefits, including discounts and training opportunities.