Front Desk Executive (Hotel) - 0210

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality recruitment agency in Singapore is seeking a dedicated Guest Experience Executive to provide exceptional check-in and check-out service. This role involves handling guest complaints and coordinating with various hotel departments. The ideal candidate should have experience in customer service and be flexible to work rotating shifts, including weekends and public holidays. Join us to enhance the guest experience in a vibrant hotel setting.

Qualifications

• Relevant working experience in a front office and/or customer-facing service role.
• Willingness to work on rotating shifts including weekends and public holidays.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Handle and resolve guest complaints and special requests professionally.
• Coordinate with other departments regarding hotel operations.

Skills

Customer service skills

Front office experience

Proactive attitude

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements

• With relevant working experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays

Interested applicants may click apply or send your resume via WA to #85459936 (Liora) for faster response :)

Chow Zi Xin | EA R25157767

The Supreme HR Advisory | Reg No: 14C7279