Front desk Department Executive

ACADEMIA PTE. LTD.; Singapore; On-site; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Two weekdays off per week

Job summary

Academia Pte. Ltd. in Singapore is hiring a full-time Customer Service Executive who is outgoing, meticulous and well-spoken to assist students and parents at the front desk.

You will handle inquiries, registrations, invoicing, and classroom scheduling, with two weekdays off per week; fluency in English and Mandarin is required, and the salary is SGD 3,000 to 3,500 per month.

Qualifications

• Fluent in English and Mandarin to support clients in both languages.
• Computer literate with MS Office and ability to learn new applications.
• Previous front-facing customer service experience is a plus.
• Two weekdays off per week.

Responsibilities

• Provide front desk assistance to walk-in students and parents.
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies.
• Assist with registration and scheduling changes in the student database.
• Process invoicing and payments via credit card or bank transfer.
• Handle and resolve special requests and complaints professionally.
• Provide admin support to teachers including printing, photocopying, and scanning.
• Perform other duties as required by Management.

Skills

Fluent in English and Mandarin

Job description

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate - able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Two weekdays off per week
• Salary: $3,000 to $3,500