Customer Service Executive (Training Courses)

SINGAPORE EMERGENCY RESPONDER ACADEMY; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SINGAPORE EMERGENCY RESPONDER ACADEMY is seeking a proactive Customer Service Officer to support clients across phone, counter, email and digital channels, ensuring timely and professional responses.

You will handle payments, assist in government funding applications, prepare course materials, send invoices, and perform ad hoc duties as assigned.

Requires a Diploma, at least 2 years in customer service, strong English; Mandarin is a bonus, and you must be able to work alternate Saturday mornings.

Qualifications

• Diploma in any discipline is required.
• Minimum 2 years in a customer service role.
• Experience in a training centre or customer service environment preferred.
• Strong written and oral communication skills.
• Fluent in English; Mandarin is a bonus.

Responsibilities

• Interact with customers via phone, counter, email, and digital channels.
• Deliver high-quality customer service in a timely and professional manner.
• Handle payments and admin tasks, including government funding applications.
• Prepare course materials and printing attendances.
• Send invoices and related documents to clients and participants.
• Perform other duties as assigned by manager.

Skills

Customer service

Communication skills

English fluency

Mandarin bonus

Education

Diploma

Job description

Job Description

• Handle customer interaction over phone, counter, email and other digital channels
• Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
• Handle collection of payments and related administrative duties such as applying for government funding for the courses
• Prepare for courses such as printing of attendances and packing of course materials
• Send invoices and other related documents to clients and participants
• Other adhoc duties as assigned by manager

Job Requirements

• Minimum Diploma in any discipline.
• At least 2 year(s) of relevant experience in customer service role.
• Relevant experience in a training centre or customer service-related environment is preferred.
• Strong written and oral communication skills
• Must be fluent in written and spoken English; fluency in Mandarin is a bonus to liaise with Mandarin-speaking clients
• Must be able to work on alternate Saturday mornings (approx. 3 hours each, time off will be given the following week)