Admin Executive (Tuition Centre)

ACHIEVERS DREAM LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ACHIEVERS DREAM LEARNING CENTRE PTE. LTD. is seeking a friendly front desk and customer support professional to be the first point of contact for students and parents in our Singapore centre.

You will assist with registration, enquiries, and payments, promote class packages, coordinate scheduling, and work closely with teachers to ensure a welcoming, organized learning environment. This role requires strong people skills, a sales mindset, and the ability to multi-task while keeping accurate

Qualifications

• Experience in front desk, customer service, or admin.
• Proficient with MS Office or Google Suite.
• Able to learn centre processes quickly.

Responsibilities

• Welcome walk-in visitors and answer inquiries about courses and schedules.
• Assist with registration, trial bookings, and payment procedures.
• Promote courses, explain tuition packages, and encourage enrolments.
• Coordinate class scheduling, attendance, and make-up lessons.
• Maintain student records and prepare billing summaries.
• Collaborate with teachers and supervisors to support centre operations.

Skills

Customer service

Sales / upselling

Communication

Organization

Teamwork

Tools

MS Office / Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities:

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Front Desk & Customer Support

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.00am to 8.00pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.