Customer Service Executive

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

LEARNING POINT KIDS PTE. LTD. seeks a customer service-oriented candidate to support multiple branches across Singapore. You will promote programmes, handle inquiries, and ensure enrolment data is accurately captured.

Ideal candidates have a Diploma and strong English skills, with proficiency in Google Docs, Sheets, and Microsoft Office. Collaborative teamwork and flexibility to work varying shifts are essential.

Qualifications

• Diploma or equivalent qualification.
• Strong English written and spoken skills.
• Proficient with Google Docs, Sheets and Microsoft Office.
• Team player with ability to work with minimal supervision.

Responsibilities

• Acquire and maintain knowledge of programmes, services and processes.
• Promote programmes to prospective and existing customers.
• Attend to customers' needs and enquiries promptly.
• Build rapport with stakeholders.
• Handle walk-ins, phone, text messages and online enquiries.
• Ensure registration and enrolment data is captured accurately.
• Maintain records of customer interactions, inquiries and feedback.
• Provide support to teachers and students as required.
• Assist in adhoc duties as assigned.

Skills

Strong communication skills

English language proficiency

Customer service orientation

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday: shifts within centre opening hours (10am-10pm)
• Saturday-Sunday: shifts within centre opening hours (8am-6pm)
• Able to work shift hours and on weekends (4 weekdays and 1 weekend)
• 44 hours per week

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma
• Strong proficiency in spoken and written English
• Proficient with Google Docs, Google Sheets and Microsoft Office
• Good team player with ability to work with minimal supervision
• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.