Customer Service Executive

Speech Academy Asia Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Job summary

Speech Academy Asia Pte Ltd is hiring a Customer Service Executive to join our in-person team at our Jurong East centre. You will interact with customers, provide information, and handle front desk duties, payments, and data entry to support classrooms and events.

The role requires 1 year of customer service, fluent English and Chinese, and weekend availability. Proficiency in MS Office and a friendly, service-oriented approach are essential to delivering quality customer experiences.

Qualifications

• 1 year of customer service experience required.
• Fluent in English and Chinese (written and spoken).
• Able to work weekends and shift hours.
• Proficient in MS Office and data entry.

Responsibilities

• Front-desk duties and greeting customers.
• Handle customer inquiries and issues.
• Data entry and classroom schedule planning.
• Take payments via cash, nets, and credit card.
• Speak to customers via phone and assist with their needs.
• Support projects to improve customer experience and retention.

Skills

Customer service

Fluent English

Fluent Chinese

Front desk handling

Tools

MS Office

Job description

JOB DESCRIPTION:

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Love talking to people;
• Must be fluent in English and Chinese (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends
• Weekdays: 12pm ~ 9pm
• Weekends: 9am ~ 6pm

WORKING LOCATION:

• Jurong East

Benefits:

• Additional leave
• Health insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person