Freight Customer Service Executive

Cgr Logistics Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore seeks a Freight Customer Service Executive to deliver exceptional support to clients. You will respond to inquiries, coordinate shipments, and maintain strong relationships. With 2+ years of experience in customer service or freight forwarding, you should exhibit excellent communication skills and logistics knowledge. Join a dynamic team committed to continuous improvement and customer satisfaction in the logistics industry.

Qualifications

• Minimum 2 years of experience in a customer service or freight forwarding role.
• Proficiency in logistics and freight forwarding processes.
• Ability to handle customer inquiries effectively.

Responsibilities

• Responding to customer inquiries and providing solutions.
• Coordinating shipment of freight and tracking updates.
• Handling customer complaints and maintaining client relationships.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Logistics knowledge

Tools

Freight management software

Job description

About the role

As a Freight Customer Service Executive with CGR Logistics Pte. Ltd., you will be responsible for providing high‑quality customer service and support to our freight forwarding clients. This full‑time role is based in the East Region and will involve handling customer inquiries, coordinating freight shipments, and ensuring efficient and timely delivery of goods.

What you'll be doing

1. Responding to customer inquiries and providing solutions in a timely and professional manner
2. Coordinating the shipment of freight, including booking transportation, tracking shipments, and providing updates to customers
3. Coordinate trucking and unstuffing of containers, and our own delivery fleet
4. Handling customer complaints and resolving issues to maintain strong client relationships
5. Collaborating with the wider logistics team to ensure seamless freight forwarding operations
6. Maintaining accurate records and documentation related to freight shipments
7. Identifying opportunities to improve customer service and operational efficiency

What we're looking for

1. Minimum 2 years of experience in a customer service or freight forwarding role
2. Excellent communication and interpersonal skills to effectively liaise with customers and internal teams
3. Proficiency in logistics and freight forwarding processes, including knowledge of shipping documentation and regulations
4. Strong problem‑solving and decision‑making abilities to handle customer inquiries and resolve issues
5. Familiarity with freight management software and digital tools
6. Ability to work in a fast‑paced environment and prioritise tasks effectively

About us

CGR Logistics Pte. Ltd. is a leading freight forwarding and logistics provider in the East Region. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and innovative solutions to our clients. Our team of dedicated professionals is committed to driving sustainable growth and continuous improvement in the logistics industry.

If you are passionate about providing excellent customer service and contributing to the success of a dynamic logistics company, we encourage you to apply for this Freight Customer Service Executive role with CGR Logistics Pte. Ltd. today.