FMCG Order Processing & Customer Care Specialist

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 2,400 - 4,000; Full time

Benefits offered by this job

AWS

VB provided

Job summary

Zen Career Pte Ltd is seeking a detail-oriented Order Processing professional to manage customer orders from initiation to delivery. You will verify pricing, quantities and documentation while handling inquiries related to products, quotations and order status.

Key responsibilities include coordinating with Warehouse, Logistics and Sales to ensure smooth order fulfilment and exceptional service, processing backend documentation for picking and delivery, and preparing quotations per approved

Qualifications

• Experience in processing customer orders with attention to pricing and quantities.
• Strong focus on delivering accurate and timely customer service.
• Ability to prepare quotations based on pricing guidelines and inputs.

Responsibilities

• Process customer orders accurately, ensuring correct pricing and documentation.
• Respond to enquiries on products, quotations, lead times, pricing and order status.
• Coordinate and resolve after-sales issues including returns and delivery-related problems.
• Liaise with Warehouse, Logistics and Sales to ensure smooth order fulfilment and service.
• Process sales orders and backend documentation for picking, packing and delivery.

Skills

Order processing

Customer service

Quotations

Cross-functional liaison

Job description

Zen Career Pte Ltd is seeking a detail-oriented Order Processing professional to manage customer orders from initiation to delivery. You will verify pricing, quantities and documentation while handling inquiries related to products, quotations and order status.

Key responsibilities include coordinating with Warehouse, Logistics and Sales to ensure smooth order fulfilment and exceptional service, processing backend documentation for picking and delivery, and preparing quotations per approved