Floor Manager: Lead Store Experience, Bonus & Staff Discount

COS; Singapore; In loco; SGD 38.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount 25%

Clothing allowance

Annual leave

Birthday leave

Development opportunities

Sales bonus

Descrizione del lavoro

COS is seeking a Floor Manager to lead a dynamic retail team on the shop floor. You will deliver premium customer experiences, drive sales through expert styling, and ensure operations meet brand standards.

You’ll analyze performance data with the Store Manager and continuously improve service, product knowledge, and store presentation. You will mentor and onboard new team members, identify future talent, and step in to cover Store Manager duties when required.

Competenze

• Customer-focused approach with a passion for delivering outstanding service.
• Strong leadership to motivate and develop a retail team.
• Willingness to learn and adapt to changing priorities.
• Clear, confident communication with customers and colleagues.
• Proven ability to organize teams in fast-paced environments.
• Experience giving constructive feedback and coaching colleagues.
• Understanding of retail KPIs and how to influence performance.
• Flexibility to work varied hours, including evenings, weekends and holidays.
• Maintaining store presentation and operations to brand standards.

Mansioni

• Deliver exceptional customer service with expert styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to boost department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure onboarding and training for new team members.
• Identify and nurture talent, contributing to development plans for progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Act as brand ambassador, delivering memorable customer experiences.
• Step in as Store Manager when needed to maintain leadership continuity.

Conoscenze

Customer service

Team leadership

Sales analysis

Store operations

Communication

Coaching & development

Adaptability

Descrizione del lavoro

COS is seeking a Floor Manager to lead a dynamic retail team on the shop floor. You will deliver premium customer experiences, drive sales through expert styling, and ensure operations meet brand standards.

You’ll analyze performance data with the Store Manager and continuously improve service, product knowledge, and store presentation. You will mentor and onboard new team members, identify future talent, and step in to cover Store Manager duties when required.