Store Floor Leader — Elevate Service, Style & Growth

H&M Hennes & Mauritz Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Staff discount 25%

Clothing allowance

Annual leave

Birthday leave

Development opportunities

Job summary

H&M Hennes & Mauritz Pte Ltd in Singapore is seeking a Floor Manager to lead a team of Sales Advisors and deliver exceptional customer experiences on the shop floor. You will drive service standards, product knowledge, and engaging store environments while aligning daily operations with brand expectations.

As a full-time Floor Manager, you will oversee store operations, participate in recruitment and onboarding, and stepping in as Store Manager when needed to ensure consistent leadership and

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to communicate with customers and internal stakeholders

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance

Skills

Customer service

Leadership

Communication

Analytical thinking

Adaptability

Operational excellence

Flexible hours

English proficiency

Coaching & development

Team motivation

Job description

H&M Hennes & Mauritz Pte Ltd in Singapore is seeking a Floor Manager to lead a team of Sales Advisors and deliver exceptional customer experiences on the shop floor. You will drive service standards, product knowledge, and engaging store environments while aligning daily operations with brand expectations.

As a full-time Floor Manager, you will oversee store operations, participate in recruitment and onboarding, and stepping in as Store Manager when needed to ensure consistent leadership and