Floor Manager (VivoCity)

COS; Singapore; Sur place; SGD 38 000 - 65 000; Plein temps

Avantages offerts par ce poste

Staff discount 25%

Clothing allowance

Annual leave

Birthday leave

Development opportunities

Sales bonus

Résumé du poste

COS is seeking a Floor Manager to lead a dynamic retail team on the shop floor. You will deliver premium customer experiences, drive sales through expert styling, and ensure operations meet brand standards.

You’ll analyze performance data with the Store Manager and continuously improve service, product knowledge, and store presentation. You will mentor and onboard new team members, identify future talent, and step in to cover Store Manager duties when required.

Qualifications

• Customer-focused approach with a passion for delivering outstanding service.
• Strong leadership to motivate and develop a retail team.
• Willingness to learn and adapt to changing priorities.
• Clear, confident communication with customers and colleagues.
• Proven ability to organize teams in fast-paced environments.
• Experience giving constructive feedback and coaching colleagues.
• Understanding of retail KPIs and how to influence performance.
• Flexibility to work varied hours, including evenings, weekends and holidays.
• Maintaining store presentation and operations to brand standards.

Responsabilités

• Deliver exceptional customer service with expert styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to boost department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure onboarding and training for new team members.
• Identify and nurture talent, contributing to development plans for progression.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Act as brand ambassador, delivering memorable customer experiences.
• Step in as Store Manager when needed to maintain leadership continuity.

Connaissances

Customer service

Team leadership

Sales analysis

Store operations

Communication

Coaching & development

Adaptability

Description du poste

Job Description

As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to communicate with customers and internal stakeholders

Additional Information

This is afull-time position with 44 working hours a week - 5 working days, 2 off-days, weekends and public holidays inclusive.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online.

In addition to this, you will also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance
• Annual Leave
• Birthday Leave
• Development Opportunities

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.