Shop Manager

MM SG RETAIL PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

MM SG RETAIL PTE. LTD. in Singapore seeks a Sales Leader to drive store performance for our fashion brand network. You will apply advanced selling techniques, build strong customer relationships and implement sales plans to hit KPIs.

You will lead a team through regular performance reviews, coach and motivate to achieve targets, oversee daily shop operations, plan brand events, and prepare sales reports for management. Strong leadership and a focus on profitability are essential.

Qualifications

• Minimum 9 years of retail experience, with at least 3 years in a managerial role, preferably within the fashion industry.
• Strong leadership and shop operations skills.
• Excellent people management and interpersonal skills with proven ability to build and maintain teams.

Responsibilities

• Utilize advanced selling techniques and cultivate customer relationships to optimize shop performance.
• Formulate and implement sales plans to reach and exceed the brand's objectives, service standards, shop's targets and other KPIs.
• Conduct regular performance reviews to identify the areas for improvement and develop team talents.
• Motivate and coach the team to maximize sales performance and achieve both individual and team targets.
• Demonstrate strong leadership skills to motivate and guide the team towards excellence in both service and sales.
• Oversee daily shop operations to ensuring a seamless and efficient shopping experience for customers.
• Address and resolve customer complaints with professionalism and independence.
• Plan and execute shop events with relevant internal and external parties to enhance brand visibility and drive customer engagement.
• Prepare different sales reports for management review and follow up action plans.
• Possess a comprehensive understanding of company policies and procedures, enforcing operational guidelines consistently.

Skills

Leadership

People management

Sales leadership

Customer relations

Analytical skills

Job description

A platform for you to shine if you enjoy...

Sales Leadership

• Utilize advanced selling techniques and cultivate strong customer relationships to optimize shop performance
• Formulate and implement effective sales plans to reach and exceed the brand's objectives, service standards, shop's targets and other KPIs

People Management

• Conduct regular performance reviews to identify the areas for improvement and develop team talents
• Motivate and coach the team to maximize sales performance and achieve both individual and team targets
• Demonstrate strong leadership skills to motivate and guide the team towards excellence in both service and sales

Operational Excellence

• Oversee daily shop operations to ensuring a seamless and efficient shopping experience for customers
• Address and resolve customer complaints with professionalism and independence
• Plan and executive shop events with relevant internal and external parties to enhance brand visibility and drive customer engagement
• Prepare different sales reports for management review and follow up action plans
• Possess a comprehensive understanding of company policies and procedures, enforcing operational guidelines consistently

We would love to hear from you if...

• A minimum of 9 years of retail experience, with at least 3 years in a managerial role, preferably within the fashion industry
• Demonstrate strong leadership and shop operational skills
• Excellent people management and interpersonal skills, with a proven ability to build and maintain effective teams
• Proven ability of driving sales and profitability
• Strong analytical skills and business acumen to inform decision-making
• Commitment to delivering a high standard of customer service