Customer Experience Lead: Floor Sales & Brand Growth

luxury ventures pte. ltd.; Singapore; On-site; SGD 100,000 - 134,000; Full time

Job summary

luxury ventures pte. ltd. is seeking a Store Leadership professional in Singapore to elevate the customer experience and drive sales growth. You will lead on-floor execution, coaching the team, and aligning with brand standards.

You will work with the Sales Leadership Team to own total store results, implement visual merchandising standards, and leverage customer insights to improve loyalty and profitability.

Responsibilities

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

Job description

luxury ventures pte. ltd. is seeking a Store Leadership professional in Singapore to elevate the customer experience and drive sales growth. You will lead on-floor execution, coaching the team, and aligning with brand standards.

You will work with the Sales Leadership Team to own total store results, implement visual merchandising standards, and leverage customer insights to improve loyalty and profitability.