Floor Manager: Lead Service & Sales (Bonus + Discount)

COS; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

25% staff discount across COS brands

Clothing allowance

Monthly bonus

Job summary

COS in Singapore is seeking a Floor Manager to elevate customer experiences and drive sales on the shop floor. You will lead with energy, set the tone for a welcoming environment, and ensure operations align with brand standards.

You will mentor Sales Advisors, analyse sales data with the Store Manager, support recruitment and onboarding, and step into Store Manager when needed to maintain strong leadership and consistent service.

Qualifications

• Customer-focused approach to delivering outstanding service.
• Strong leadership to coach and develop a high-performing team.
• Ability to analyse sales data and act on insights.
• Excellent communication with customers and colleagues.
• Willingness to learn and adapt to brand standards.
• Experience in achieving high service and presentation standards.
• Operate with flexibility across shifts and store needs.
• Proficient in English for customer and internal communication.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the StoreManager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance.

Skills

Customer focus

Team leadership

Store operations

Analytical thinking

Communication

Coaching & development

Adaptability

English language

Tools

POS systems

Job description

COS in Singapore is seeking a Floor Manager to elevate customer experiences and drive sales on the shop floor. You will lead with energy, set the tone for a welcoming environment, and ensure operations align with brand standards.

You will mentor Sales Advisors, analyse sales data with the Store Manager, support recruitment and onboarding, and step into Store Manager when needed to maintain strong leadership and consistent service.