Floor Manager (Marina Bay Sands)

COS; Singapore; Sur place; SGD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

25% staff discount across COS brands

Clothing allowance

Monthly bonus

Résumé du poste

COS in Singapore is seeking a Floor Manager to elevate customer experiences and drive sales on the shop floor. You will lead with energy, set the tone for a welcoming environment, and ensure operations align with brand standards.

You will mentor Sales Advisors, analyse sales data with the Store Manager, support recruitment and onboarding, and step into Store Manager when needed to maintain strong leadership and consistent service.

Qualifications

• Customer-focused approach to delivering outstanding service.
• Strong leadership to coach and develop a high-performing team.
• Ability to analyse sales data and act on insights.
• Excellent communication with customers and colleagues.
• Willingness to learn and adapt to brand standards.
• Experience in achieving high service and presentation standards.
• Operate with flexibility across shifts and store needs.
• Proficient in English for customer and internal communication.

Responsabilités

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the StoreManager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance.

Connaissances

Customer focus

Team leadership

Store operations

Analytical thinking

Communication

Coaching & development

Adaptability

English language

Outils

POS systems

Description du poste

As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• English language skills to communicate with customers and internal stakeholders

Additional Information

This is afull-time position with 44 working hours a week - 5 working days, 2 off-days, weekends and public holidays inclusive.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands(including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online.

In addition to this, you will also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.