Floor Manager: Lead Retail Sales & Service

JD Sports SEA; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Structured development

Dynamic retail environment

Team culture

Staff discounts

Job summary

JD Sports Singapore is seeking an energetic Floor Manager to lead day-to-day shop floor operations, drive sales performance, and deliver an exceptional customer experience while leading a high-performing sales team.

You will coach, manage store operations, maintain brand standards, and collaborate with Store Manager to seize commercial opportunities and ensure health and safety compliance.

Qualifications

• Experience in a supervisory or leadership role within a retail environment.
• Strong people management and team leadership skills.
• Commercial mindset with the ability to drive sales performance and operational excellence.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and high-volume retail environment.
• Proficient in basic Microsoft Office applications and retail operational systems.
• Flexible to work retail hours, including weekends and public holidays.
• Experience within sports, fashion, or lifestyle retail industries.
• Exposure to KPI-driven retail environments.
• Experience in coaching and developing large retail teams.
• Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.

Responsibilities

• Lead and motivate the sales floor team to achieve daily and monthly sales targets.
• Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.
• Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.
• Support recruitment, onboarding, training, and development of store team members.
• Coach and guide team members on sales techniques, product knowledge, and operational procedures.
• Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.
• Handle customer enquiries, feedback, and escalations professionally and efficiently.
• Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.
• Ensure compliance with company policies, operational procedures, and health & safety standards.

Skills

Leadership

Team management

Customer service

Sales driving

Coaching

Inventory awareness

Communication

Retail operations

MS Office basic

Flexible hours

Tools

POS systems

Retail software

Job description

JD Sports Singapore is seeking an energetic Floor Manager to lead day-to-day shop floor operations, drive sales performance, and deliver an exceptional customer experience while leading a high-performing sales team.

You will coach, manage store operations, maintain brand standards, and collaborate with Store Manager to seize commercial opportunities and ensure health and safety compliance.