Senior Customer Experience Specialist — Hybrid

TDCX, Inc.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Attractive pay

Medical coverage

Global office network

Job summary

TDCX, Singapore-headquartered, is a leading BPO provider delivering CX, sales and digital marketing services for clients across multiple industries. We seek a dedicated Quality Manager to uphold service standards and customer satisfaction inside a fast-paced global support hub.

Join a dynamic team at TDCX Singapore, with comprehensive perks and development opportunities, and contribute to a culture that values learning, collaboration, and excellence in customer experience.

Qualifications

• Diploma or degree in any field is required or preferred.
• Strong communication and listening skills.
• Ability to manage time and multi-task across inquiries.

Responsibilities

• Provide excellent support experience to customers via relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure timely resolution and follow-up with partners and internal teams.

Skills

Communication skills

Time management

Multitasking

Customer service

Phone etiquette

English proficiency

Education

Diploma or degree in any field

Job description

TDCX, Singapore-headquartered, is a leading BPO provider delivering CX, sales and digital marketing services for clients across multiple industries. We seek a dedicated Quality Manager to uphold service standards and customer satisfaction inside a fast-paced global support hub.

Join a dynamic team at TDCX Singapore, with comprehensive perks and development opportunities, and contribute to a culture that values learning, collaboration, and excellence in customer experience.