Fixed Income Application Support Specialist (Bonds / Unix / SQL / Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global investment bank in Singapore is seeking a Trading Application Production Support Specialist to provide frontline support for trading applications related to Fixed Income and Bonds. The successful candidate will manage incidents under strict SLAs, troubleshoot user issues, and implement automation solutions to enhance operational efficiency. This role requires 1-3 years of relevant experience and expertise in Unix, SQL, and monitoring tools. Join a dynamic team committed to delivering high-quality service.

Qualifications

• Minimum 1-3 years of experience in Fixed Income Application support domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.

Responsibilities

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issues and queries.
• Manage Incidents and Problem management.

Skills

Fixed Income Application support experience

Unix platform

SQL queries

Monitoring tools (e.g. ITRS Geneos, Splunk)

Incident and Problem Management

Understanding of Fixed Income products

Tools

Shell scripting

Python scripting

VB scripting

PowerShell scripting

Tableau

ANSIBLE

TOSCA

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

Trading Application Production Support Specialist

We are looking to hire a Trading Application Production Support Specialist in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank’s trading Applications on Fixed Income / Bonds. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up.

Responsibilities

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve them with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by the team.

Required Skills

• Minimum 1-3 years of experience in Fixed Income Application support domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.
• Understanding of Fixed Income products.

Good to have skills

1. Shell, Python, VB or PowerShell scripting knowledge is a plus.
2. Tableau experience is a plus.
3. ANSIBLE, TOSCA etc tooling experience is a plus.