Banking Customer Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inbound calls on bank accounts, products, and campaigns, delivering courteous service and accurate information.

You will follow up on cases to ensure timely resolution, process requests with confidentiality, and adhere to bank policies. This role requires prior customer service experience and a proactive approach. Work performed under supervision with ad hoc duties as assigned.

Qualifications

• Experience in customer service functions.

Responsibilities

• Handle inbound calls on account services, products, campaigns and general enquiries.
• Follow up on customer cases and ensure timely resolution.
• Process customer requests accurately while maintaining confidentiality.
• Ensure compliance with bank policies and procedures.
• Assist with ad hoc duties as assigned.

Skills

Customer Service

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inbound calls on bank accounts, products, and campaigns, delivering courteous service and accurate information.

You will follow up on cases to ensure timely resolution, process requests with confidentiality, and adhere to bank policies. This role requires prior customer service experience and a proactive approach. Work performed under supervision with ad hoc duties as assigned.