Client Services & Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service oriented professional to handle inquiries from customers and financial advisers across multiple channels. You will assist users with company portals and mobile apps, and ensure timely resolution of service requests and complaints.

You will also support escalation handling, outbound welcomes, and adherence to service standards and regulatory requirements, contributing to departmental administration and process improvements.

Responsibilities

• Handle customer and financial advisor enquiries, requests and feedback across phone, email and in-person channels.
• Assist customers with the use of company portals and mobile applications.
• Manage and follow up on service requests and complaints to ensure timely resolution.
• Handle escalated enquiries from junior team members and outsourced contact centre staff.
• Make outbound calls to welcome new customers and follow up with existing customers.
• Ensure all customer interactions comply with service standards, internal procedures and regulatory requirements.
• Assist with departmental administration, workflow improvements and other projects as assigned.

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service oriented professional to handle inquiries from customers and financial advisers across multiple channels. You will assist users with company portals and mobile apps, and ensure timely resolution of service requests and complaints.

You will also support escalation handling, outbound welcomes, and adherence to service standards and regulatory requirements, contributing to departmental administration and process improvements.