Finance Operations Executive (Accounts Receivable)

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An education organization in Singapore is seeking a proactive Finance Operations Executive to assist in managing learner payments and funding claims. The candidate will be responsible for resolving payment-related issues, preparing appeals for funding eligibility, and ensuring compliance with grant policies. Strong analytical and communication skills, along with prior experience in finance operations, are desirable. Proficiency in financial systems and Microsoft Excel will be advantageous. This role offers a dynamic work environment where cooperation with team members is essential.

Qualifications

• Diploma or Degree in Finance, Accounting, Business Administration, or related field is preferred.
• Prior experience in finance operations or accounts receivable is advantageous.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Contact learners about SkillsFuture Credit or PSEA payment issues.
• Propose options for course payments and assist learners with resubmission.
• Prepare appeals for grant funding eligibility with required documentation.
• Process refunds as necessary with required approvals.
• Ensure prompt resolution of payment issues and maintain accurate financial records.
• Work collaboratively to reconcile payments and address discrepancies.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Diploma/Degree in Finance, Accounting, Business Administration

Tools

Microsoft Excel

Financial systems

Job description

Position Overview

The Finance Operations Executive will assist the Finance Operations Manager in ensuring smooth financial processes related to learner payments, funding claims, and reconciliations. This role requires a proactive individual who can handle financial transactions, liaise with learners regarding payment and funding issues, and ensure compliance with grant funding policies.

Key Responsibilities

• Contact learners with issues related to SkillsFuture Credit (SFC) or Post-Secondary Education Account (PSEA) payments for resubmission.
• Propose possible options to assist learners in completing resubmission processes or explore alternative payment methods to facilitate course payments.
• Prepare and submit appeal requests to SkillsFuture Singapore (SSG) for grant funding appeal eligibility, ensuring all required documentation and justifications are provided.
• If a refund is required, obtain the necessary approvals and request the Accounts Payable Executive to process the refund (e.g., for cases involving a change in payment method or adjustment in grant eligibility from 50% to 70%).
• Ensure that all payment issues are resolved promptly, and financial records are updated and maintained accurately.
• Work closely with other team members to ensure that payments are properly reconciled and discrepancies are addressed efficiently.

Requirements

• Diploma/Degree in Finance, Accounting, Business Administration, or a related field is a plus.
• Prior experience in finance operations, accounts receivable, or related roles is an advantage.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and interpersonal skills to liaise with learners and internal teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel and financial systems is a plus.