Field Support Engineer - End-User IT & SLA Specialist

QUESS SINGAPORE; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

QUESS SINGAPORE is seeking a Field Support Engineer to manage End User Computing Devices, ensuring security, updates, and smooth project implementation. You will configure EUCDs, enable access to standard software, and support day-to-day IT operations while maintaining SLAs.

The role requires strong communication, troubleshooting skills, and the ability to work rotating weekends and evenings as needed. Training and collaboration with IT leadership are key aspects of the position.

Qualifications

• Minimum ITE graduate or Diploma in a relevant field.
• Experience with end user computing products such as Windows OS and Outlook.
• Knowledge of end user computing security practices.
• Familiarity with monitoring and security tools is a plus.
• Strong problem-solving and communication abilities.

Responsibilities

• Configure EUCDs with OS and approved software before deployment.
• Enable access to standard software and network resources for end users.
• Troubleshoot EUCD issues via ticketing tools and meet SLAs.
• Support day-to-day IT operations on asset and patch management.
• Develop and administer IT projects for user computing via wired/wireless tech.
• Maintain documentation and create user guides for Service Desk.
• Collaborate with Operation Manager and Technology Manager to ensure on-schedule delivery.
• Communicate effectively with external customers; handle rotating weekend shifts.

Skills

End user computing

Windows OS

Troubleshooting

Customer communication

Education

ITE diploma

Tools

Ticketing tools

Monitoring tools

Anti-Virus solutions

Job description

QUESS SINGAPORE is seeking a Field Support Engineer to manage End User Computing Devices, ensuring security, updates, and smooth project implementation. You will configure EUCDs, enable access to standard software, and support day-to-day IT operations while maintaining SLAs.

The role requires strong communication, troubleshooting skills, and the ability to work rotating weekends and evenings as needed. Training and collaboration with IT leadership are key aspects of the position.