Field support Engineer

QUESS SINGAPORE; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

QUESS SINGAPORE is seeking a Field Support Engineer to manage End User Computing Devices, ensuring security, updates, and smooth project implementation. You will configure EUCDs, enable access to standard software, and support day-to-day IT operations while maintaining SLAs.

The role requires strong communication, troubleshooting skills, and the ability to work rotating weekends and evenings as needed. Training and collaboration with IT leadership are key aspects of the position.

Qualifications

• Minimum ITE graduate or Diploma in a relevant field.
• Experience with end user computing products such as Windows OS and Outlook.
• Knowledge of end user computing security practices.
• Familiarity with monitoring and security tools is a plus.
• Strong problem-solving and communication abilities.

Responsibilities

• Configure EUCDs with OS and approved software before deployment.
• Enable access to standard software and network resources for end users.
• Troubleshoot EUCD issues via ticketing tools and meet SLAs.
• Support day-to-day IT operations on asset and patch management.
• Develop and administer IT projects for user computing via wired/wireless tech.
• Maintain documentation and create user guides for Service Desk.
• Collaborate with Operation Manager and Technology Manager to ensure on-schedule delivery.
• Communicate effectively with external customers; handle rotating weekend shifts.

Skills

End user computing

Windows OS

Troubleshooting

Customer communication

Education

ITE diploma

Tools

Ticketing tools

Monitoring tools

Anti-Virus solutions

Job description

A Field Support engineer is a professional responsible for managing and maintaining all EUCD (End User Computing Devices) . Their primary role is to ensure the stability, security of the IT devices, and perform update whenever requirement arises. Handle new projects implementation and ensure all operational SLA met.

Responsibilities

• Configure all EUCDs with standard operating system and all approved software before deployment.
• Configure existing and new EUCDs to allow authorized end-users to access all the standard desktop software, application, and network resources.
• Perform troubleshooting and resolve of EUCDs issues via ticketing tools. Ensure all SLA are met.
• Support day to day IT operation on asset and patch management.
• Develop, implement, and administer IT projects pertaining to user computing using wired or wireless technology.
• Update/review documentation on EUCDs related. Developing user guides and provides FAQ to Service Desk (Level 1) support.
• Work closely with Operation Manager and Agency’s Technology Manager to ensure that projects/implementation are implemented successfully and on schedule.
• Good Communication and soft skill required dealing with external customers.
• Able to work on rotating weekend duties and scheduled evening IT activities.

Qualifications:

• Minimum ITE graduate or Diploma relevant field.
• Preferably 1-3 years of working experience in handling end user computing product such as Windows Operating System. Microsoft application such as Outlook.
• Knowledge of end user computing security best practices.
• Familiarity with monitoring tools and Anti-Virus solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Able to works on rotating weekend duties and scheduled evening IT activities.

Added advantage with Certification such as CompTIA++ and ITIL Foundation

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.