Field support Engineer

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. is seeking a Field Support Engineer to manage End User Computing Devices (EUCDs) and ensure secure, stable IT operations in Singapore. The role covers deploying OS and approved software, configuring access, and proactive troubleshooting.

You will work with the Operations Manager and Technology Manager, handle ticketing-based issues, and participate in rotating weekend and evening IT activities to keep services running smoothly.

Qualifications

• ITE graduate or diploma in a relevant field.
• 1–3 years in end-user computing or IT support.
• Knowledge of Windows OS, Outlook, and security best practices.

Responsibilities

• Configure EUCDs with OS and approved software before deployment.
• Set up EUCDs to grant end-user access to standard software and resources.
• Troubleshoot EUCD issues via ticketing tools and meet SLAs.
• Support day-to-day IT operations on asset and patch management.
• Develop and administer IT projects for user computing using wired/wireless tech.
• Update documentation and create user guides and FAQs for Service Desk.
• Collaborate with Operations Manager and Technology Manager to ensure on-schedule delivery.
• Communicate effectively with external customers.
• Work rotating weekend duties and evening IT activities.

Skills

IT support

End user computing

Troubleshooting

Customer communication

Teamwork

Education

ITE Diploma in IT / Diploma relevant field

Tools

Windows OS

Microsoft Outlook

Monitoring tools

Anti-Virus solutions

Job description

A Field Support engineer is a professional responsible for managing and maintaining all EUCD (End User Computing Devices) . Their primary role is to ensure the stability, security of the IT devices, and perform update whenever requirement arises. Handle new projects implementation and ensure all operational SLA met.

Responsibilities

• Configure all EUCDs with standard operating system and all approved software before deployment.
• Configure existing and new EUCDs to allow authorized end-users to access all the standard desktop software, application, and network resources.
• Perform troubleshooting and resolve of EUCDs issues via ticketing tools. Ensure all SLA are met.
• Support day to day IT operation on asset and patch management.
• Develop, implement, and administer IT projects pertaining to user computing using wired or wireless technology.
• Update/review documentation on EUCDs related. Developing user guides and provides FAQ to Service Desk (Level 1) support.
• Work closely with Operation Manager and Agency’s Technology Manager to ensure that projects/implementation are implemented successfully and on schedule.
• Good Communication and soft skill required dealing with external customers.
• Able to work on rotating weekend duties and scheduled evening IT activities.

Qualifications:

• Minimum ITE graduate or Diploma relevant field.
• Preferably 1-3 years of working experience in handling end user computing product such as Windows Operating System. Microsoft application such as Outlook.
• Knowledge of end user computing security best practices.
• Familiarity with monitoring tools and Anti-Virus solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Able to works on rotating weekend duties and scheduled evening IT activities.

Added advantage with Certification such as CompTIA++ and ITIL Foundation

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).