Desktop Support Engineer

QUESS SINGAPORE; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

QUESS SINGAPORE is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and other IT hardware in a professional environment. You will resolve hardware and software issues for end users both onsite and remotely.

Responsibilities include configuring devices, managing accounts, maintaining asset inventory, coordinating vendor warranty claims, and ensuring SLAs are met. Strong communication and problem-solving skills are essential.

Qualifications

• 1–3 years of desktop support experience in a professional environment.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Basic networking understanding (LAN, Wi‑Fi, IP).
• Experience providing end-user support, including remote assistance.
• Effective communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Skills

Windows OS knowledge

End-user support

Networking basics

Remote assistance

Communication & problem-solving

Independent work

Education

CompTIA A+

Microsoft MCP

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote Desktop

Job description

QUESS SINGAPORE is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and other IT hardware in a professional environment. You will resolve hardware and software issues for end users both onsite and remotely.

Responsibilities include configuring devices, managing accounts, maintaining asset inventory, coordinating vendor warranty claims, and ensuring SLAs are met. Strong communication and problem-solving skills are essential.