Field Service Engineer (equipment & machinery) | 1618

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Field Service Engineer to provide on-site technical support, troubleshooting, and maintenance for equipment. The ideal candidate should have a diploma in Electronics or Mechanical and 3-5 years of relevant experience. Key responsibilities include conducting installations, advising customers on equipment maintenance, and collaborating with the Customer Service Team to ensure high levels of satisfaction. This role requires strong problem-solving skills and the ability to work autonomously.

Qualifications

• 3-5 years of experience as a Field Service Engineer or similar role.
• Ability to work independently with minimal supervision.
• Demonstrates professionalism and integrity while interacting with clients.

Responsibilities

• Provide on-site installation and maintenance of equipment.
• Troubleshoot and repair product failures at customer sites.
• Advise customers on operation, maintenance, and modifications.

Skills

Technical troubleshooting

Customer service

Equipment maintenance

Analytical problem solving

Education

Diploma in Electronics or Mechanical

Job description

Field Service Engineer

Working day: Monday – Friday
Working Hour: 8:30am - 5:30pm
Salary range: $3000 - $4500
Location: Woodlands Ave (Nearest mrt: Admiralty)

The Field Service Engineer will be responsible for providing technical support and assistance to customers in the field. This role involves troubleshooting, repairing, and maintaining equipment or machinery at customer sites.

Requirements

• Diploma in Electronics or Mechanical preferred.
• Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role

Responsibilities

• Conduct on-site installation, commissioning, servicing, training, and maintenance.
• The role able to identifies, analyses, and repairs product failure, install new components and parts.
• Provides service and technical interface between customer and company.
• Assists engineering with FinalAcceptance Test (FAT), and installation prep work.
• Advise customer on operation, maintenance, and modifications.
• Provide expert advice to customers regarding equipment operation, maintenance, and possible system modifications.
• Demonstrate a high level of integrity, professionalism, and the ability to work independently with minimal supervision.
• The role communicates with management, and the end user to help and implement appropriate resolutions in a timely manner.
• Provide regular updates to the Service Manager to ensure timely handling of all open jobs.
• Collaborate closely with the Customer Service Team to ensure high levels of customer satisfaction.
• Respond to phone support request as assigned.
• Analyze problems and determine appropriate solutions either individually or collaboratively as part of a team.
• Promote and sell value-added services, including spare parts, system upgrades, and service contracts, during customer visits or when opportunities arise.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Support engineering with ongoing product development and improvement projects.
• Take initiative to remain current with emerging technologies and equipment updates.
• Any other duties as assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279