Field Application Specialist

ThermoFisher Scientific; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading scientific solutions provider in Singapore seeks a Field Application Specialist to support automation projects. The role involves collaborating with teams and customers to optimize laboratory workflows. Candidates should hold a Bachelor's degree in science or engineering and possess 5 years of industry experience, especially in the Pharma or Biotech sectors. Strong problem-solving and programming skills are essential for success in this fast-paced environment.

Qualifications

• 5 years of relevant industry experience.
• 3 years in a role directly collaborating with customers.
• Experience in Pharma or Biotech industries considered an asset.

Responsibilities

• Implement and validate automated workflows using scheduling software.
• Define data-handling requirements for customer’s Lab Information Management System.
• Optimize robot motion and workflows for efficiency.
• Conduct testing strategies for customer satisfaction.
• Ensure best practices in system integration.

Skills

Software problem-solving techniques

Troubleshooting electro-mechanical devices

Analytical skills for complex requirements

Programming languages (C++, Python)

Organization and planning skills

Education

Bachelor’s degree in science or engineering

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

This role supports our Lab Automation group with headquarters in Burington Ontario. Our team designs, manufactures, and installs robotic solutions globally, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website https://www.thermofisher.com/ca/en/home/life-science/lab-equipment/lab-automation.html

How you will make an impact

As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific’s Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer’s scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results.

What you will contribute

• Team Collaboration: Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions
• Optimize the customers' workflows for throughput while delivering reliable results
• Lead discussions as the domain expert and provide customers with system introduction-level training
• Share feedback with internal teams to help drive and implement continuous improvements

Key Responsibilities

• Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments.
• Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer’s Lab Information Management System (LIMS) as needed.
• Tech and optimize robot/mover motion and workflows for efficiency and reliability
• Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval
• Ensure systems are integrated according to best practices and defined standard operating procedures

How will you get there

• Education: Bachelor’s degree in science (Biology, Chemistry, Computer), Engineering, or related field
• Experience: 5 years of relevant industry experience; 3 years in a role directly collaborating with customers in a professional environment; Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset
• Knowledge & Skills: High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices; Strong analytical skills to identify and address appropriate solutions to complex requirements; Proficiency with programming languages (C++, Python, or other) is desirable; Familiarity with IQ/OQ validation or GxP requirements is considered an asset; Solid understanding of software and computer communications; Demonstrated ability to lead, influence and collaborate with customers and various team functions; Strong organization, planning and time leadership skills

Other Requirements

• Valid Passport, and ability to travel 75% of the time internationally without restrictions

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.