Facilities Helpdesk Pro: Fast-Paced Ops & Service

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A facilities management firm in Singapore is seeking a proactive and customer-focused Facilities Helpdesk Officer/Executive. You will handle helpdesk inquiries, manage reports, organise maintenance, and coordinate vendor works. The role requires O Levels, Higher-NITEC or Diploma in Facilities Management, experience in helpdesk, and strong communication skills. You must be willing to work 8-hour rotating shifts, including weekends and public holidays, to ensure smooth operations and excellent service delivery.

Qualifications

• O Levels, Higher‑NITEC or Diploma in Facilities Management, Business Administration, or related field.
• Experience in helpdesk or facilities management is an advantage.
• Familiarity with CFMS or similar platforms.

Responsibilities

• Acknowledge calls or emails within stipulated time frame.
• Log requests in the CFMS system, capturing details like urgency, type, and priority.
• Prepare daily work order lists for technicians and handymen.

Skills

Strong communication skills

Organisational skills

Problem-solving

Ability to prioritise tasks

Education

O Levels, Higher‑NITEC or Diploma in Facilities Management

Tools

CFMS

Job description

A facilities management firm in Singapore is seeking a proactive and customer-focused Facilities Helpdesk Officer/Executive. You will handle helpdesk inquiries, manage reports, organise maintenance, and coordinate vendor works. The role requires O Levels, Higher-NITEC or Diploma in Facilities Management, experience in helpdesk, and strong communication skills. You must be willing to work 8-hour rotating shifts, including weekends and public holidays, to ensure smooth operations and excellent service delivery.