Facilities Customer Service & Mailroom Specialist

CBRE Asia Pacific; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading real estate services firm is seeking a Customer Service Officer in Singapore to provide information and resolve inquiries about their products and services. You will manage the FM helpdesk, respond to customer requests, and maintain accurate records. The ideal candidate should have a minimum of GCE ‘O’ Levels and at least 2 years of call centre experience. Strong communication skills and knowledge of Microsoft Office are essential for success in this role.

Qualifications

• At least 2 years of working experience in a call centre environment.
• Good communication and written skills.

Responsibilities

• Respond to user inquiries via phone, email, or in‑person.
• Operate the FM helpdesk, managing service requests.
• Maintain CMMS records, ensuring data accuracy.
• Generate periodic reports on service performance.
• Support onboarding and training schedules.
• Assist in procurement administration and invoice tracking.

Skills

Communication skills

Microsoft Office knowledge

Education

Minimum GCE ‘O’ Levels

Job description

A leading real estate services firm is seeking a Customer Service Officer in Singapore to provide information and resolve inquiries about their products and services. You will manage the FM helpdesk, respond to customer requests, and maintain accurate records. The ideal candidate should have a minimum of GCE ‘O’ Levels and at least 2 years of call centre experience. Strong communication skills and knowledge of Microsoft Office are essential for success in this role.