Customer Service Officer — Fast, Friendly Support & Order Tracking

Abroad Work; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to provide outstanding support for customers. The ideal candidate will have a relevant degree and exceptional communication skills, and is expected to manage inquiries and complaints efficiently. An entry-level role suitable for those with 1 year of experience in customer service. The position involves engaging with customers across various platforms and ensuring satisfaction.

Qualifications

• Entry-level position with at least 1 year of experience in customer service.
• Ability to efficiently communicate and manage customer complaints.

Responsibilities

• Communicate company policies to customers.
• Respond to customer inquiries promptly.
• Notify customers of stock status and price updates.
• Manage customer complaints within an hour.
• Invoice customers and monitor online orders.
• Engage with customers on social media.
• Monitor marketing program implementation.

Skills

Excellent interpersonal skills

Computer literacy

Excellent written communication

Excellent verbal communication

Organized and task coordination

Education

Degree in Business Administration, Hotel & Catering Management, Food Technology or Marketing

Job description

A recruitment agency in Singapore is seeking a Customer Service Officer to provide outstanding support for customers. The ideal candidate will have a relevant degree and exceptional communication skills, and is expected to manage inquiries and complaints efficiently. An entry-level role suitable for those with 1 year of experience in customer service. The position involves engaging with customers across various platforms and ensuring satisfaction.