Customer Support & Front Desk Specialist

VENUS BEAUTY PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

A customer service-oriented company in Singapore is seeking a candidate to manage the customer service hotline. The role involves providing first-level support, resolving customer queries, and coordinating with internal teams. Candidates should possess a minimum of GCE 'N'/'O' Level and have 1 to 2 years of relevant experience. Strong analytical, problem-solving abilities, and proficiency in MS Office are essential for success in this role.

Qualifications

• Minimum GCE 'N'/'O' Level education required.
• 1 to 2 years of experience in customer service or retail preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Handle customer service hotline and provide first level of support.
• Resolve customer queries efficiently and escalate issues promptly.
• Co-ordinate with internal staff to ensure closure of all customer service calls.

Skills

Customer service orientation

Analytical skills

Problem-solving abilities

Interpersonal skills

Education

Minimum GCE 'N'/'O' Level

Tools

MS Office (Excel & Word)

Job description

A customer service-oriented company in Singapore is seeking a candidate to manage the customer service hotline. The role involves providing first-level support, resolving customer queries, and coordinating with internal teams. Candidates should possess a minimum of GCE 'N'/'O' Level and have 1 to 2 years of relevant experience. Strong analytical, problem-solving abilities, and proficiency in MS Office are essential for success in this role.